Refunds & Cancellations

At House of Indira, every product is carefully sourced and packed with attention. We follow a 3-step quality check process before dispatch to ensure your order reaches you in the best possible condition. We truly value your trust and aim to deliver a pleasant shopping experience every time.

Please note that slight color differences may occur due to lighting, camera settings, and screen resolution. Sarees, Paithanis and textiles often have natural sheen and color variations, which can appear different in photographs. Such minor differences will not be considered defects.

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1. Refunds

  • We provide refunds only if you receive a wrong product, defective product or if the product is damaged in transit.
  • Refunds are not accepted for any other reasons than wrong, defective or damaged products in transit.

Refund Process:

    •    Inform us via email at houseofindira01@gmail.com within 48 hours of receiving the package.
    •    Provide photo and/or unboxing video proof of the damaged product.
    •    Our team will respond to your email within 2 business days.
    •    Once the issue is verified and refund is confirmed, we will arrange a pickup of the product.
    •    To be eligible for a refund, the product must be unworn, unwashed and unused, with original tags, and in its original packaging along with the invoice. 
    •    Once we have verified that the returned product meets the above conditions, the refund will be processed within 2 business days to the original mode of payment.
    •    For COD orders, you may choose store credit or share bank/payment details for online transfer.

 

Refund will not be approved if:    

    •    Not informed within 48 hours
    •    The returned product is worn or used or washed, doesn't have original packaging and tags
    •    All the items in the original package are not returned

In case, the returned product doesn't meet the above conditions, we will inform you per email. In case of no response, we may ship the same product back to you and the shipping cost for the second delivery will be borne by you.

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    2. Cancellations

    House of Indira does not have provisions for any kind of cancellations. Orders once placed cannot be cancelled.